2nd Line Support Contract Job Trends in Wales

Second Line Support
UK > Wales

The median Second Line Support daily rate in Wales is £205, according to job vacancies posted in the 6 months leading up to 30 October 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
30 Oct 2025
Same period 2024 Same period 2023
Rank 45 - 46
Rank change year-on-year - - +20
Contract jobs requiring a 2nd Line Support 3 0 9
As % of all contract jobs in Wales 0.72% - 1.91%
As % of the Job Titles category 0.83% - 1.98%
Number of daily rates quoted 3 0 6
10th Percentile £168 - £133
25th Percentile £182 - £135
Median daily rate (50th Percentile) £205 - £163
Median % change year-on-year - - +8.33%
75th Percentile £271 - £211
90th Percentile £311 - £221
UK median daily rate £195 £210 £200
% change year-on-year -7.14% +5.00% -4.76%
Number of hourly rates quoted 0 0 1
10th Percentile - - -
25th Percentile - - £31.75
Median hourly rate - - £33.50
75th Percentile - - £35.25
90th Percentile - - -
UK median hourly rate £18.44 £23.80 £20.00
% change year-on-year -22.54% +19.00% -16.35%

All Contract IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Wales with a recognized job title 361 412 454
% of contract IT jobs with a recognized job title 86.99% 92.17% 96.60%
Number of daily rates quoted 229 241 349
10th Percentile £190 £134 £157
25th Percentile £265 £209 £217
Median daily rate (50th Percentile) £400 £425 £425
Median % change year-on-year -5.88% - -10.53%
75th Percentile £488 £550 £575
90th Percentile £638 £638 £638
UK median daily rate £500 £525 £525
% change year-on-year -4.76% - -4.55%
Number of hourly rates quoted 44 57 24
10th Percentile £13.08 £15.48 £15.20
25th Percentile £17.20 £20.12 £17.75
Median hourly rate £21.00 £25.60 £26.00
Median % change year-on-year -17.97% -1.54% +60.00%
75th Percentile £22.21 £40.00 £45.00
90th Percentile £32.85 £52.50 £55.25
UK median hourly rate £25.15 £38.14 £45.00
% change year-on-year -34.05% -15.26% +62.28%

2nd Line Support
Job Vacancy Trend in Wales

Historical trend showing the proportion of contract IT job postings featuring '2nd Line Support' in the job title relative to all contract IT jobs advertised in Wales.

2nd Line Support job vacancy trend in Wales

2nd Line Support
Daily Rate Trend in Wales

Contractor daily rate distribution trend for 2nd Line Support job vacancies in Wales.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in Wales

2nd Line Support
Daily Rate Histogram in Wales

Daily rate distribution for jobs citing 2nd Line Support in Wales over the 6 months to 30 October 2025.

Daily rate histogram for 2nd Line Support in Wales

2nd Line Support
Hourly Rate Trend in Wales

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in Wales.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in Wales

2nd Line Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Wales region over the 6 months to 30 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North Wales - 2 £186 -
South Wales - 1 £325 - 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 28 Co-Occurring Skills & Capabilities in Wales

For the 6 months to 30 October 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the Wales region featuring 2nd Line Support in the job title.

1 2 (66.67%) Migration
1 2 (66.67%) SC Cleared
1 2 (66.67%) Security Cleared
1 2 (66.67%) Wi-Fi
2 1 (33.33%) Android
2 1 (33.33%) Business Intelligence
2 1 (33.33%) Change Control
2 1 (33.33%) Degree
2 1 (33.33%) Digital Marketing
2 1 (33.33%) Infrastructure Maintenance
2 1 (33.33%) ITSM
2 1 (33.33%) LAN
2 1 (33.33%) Mac OS
2 1 (33.33%) Microsoft Office
2 1 (33.33%) Network Architecture
2 1 (33.33%) Programme Management
2 1 (33.33%) Remedy
2 1 (33.33%) Remedy ITSM
2 1 (33.33%) SAP
2 1 (33.33%) Service Management
2 1 (33.33%) ServiceNow
2 1 (33.33%) SLA
2 1 (33.33%) VoIP
2 1 (33.33%) WAN
2 1 (33.33%) Windows
2 1 (33.33%) Windows 10
2 1 (33.33%) Workflow
2 1 (33.33%) Workflow Management

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (33.33%) Microsoft Office
Business Applications
1 1 (33.33%) Remedy ITSM
Communications & Networking
1 2 (66.67%) Wi-Fi
2 1 (33.33%) LAN
2 1 (33.33%) VoIP
2 1 (33.33%) WAN
General
1 2 (66.67%) Manufacturing
1 2 (66.67%) Public Sector
2 1 (33.33%) Electronics
2 1 (33.33%) Finance
2 1 (33.33%) Marketing
2 1 (33.33%) Social Skills
2 1 (33.33%) Telecoms
Miscellaneous
1 1 (33.33%) Enterprise Software
1 1 (33.33%) Life Science
1 1 (33.33%) Renewable Energy
Operating Systems
1 1 (33.33%) Android
1 1 (33.33%) Mac OS
1 1 (33.33%) Windows
1 1 (33.33%) Windows 10
Processes & Methodologies
1 2 (66.67%) Migration
2 1 (33.33%) Business Intelligence
2 1 (33.33%) Change Control
2 1 (33.33%) Digital Marketing
2 1 (33.33%) Infrastructure Maintenance
2 1 (33.33%) ITSM
2 1 (33.33%) Network Architecture
2 1 (33.33%) Programme Management
2 1 (33.33%) Service Management
2 1 (33.33%) Workflow
2 1 (33.33%) Workflow Management
Qualifications
1 2 (66.67%) SC Cleared
1 2 (66.67%) Security Cleared
2 1 (33.33%) Degree
Quality Assurance & Compliance
1 1 (33.33%) SLA
Vendors
1 1 (33.33%) Remedy
1 1 (33.33%) SAP
1 1 (33.33%) ServiceNow