2nd Line Support Contract Job Trends in Wales

Second Line Support
UK > Wales

The median Second Line Support daily rate in Wales is £205, according to job vacancies posted in the 6 months leading up to 18 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 40 - 51
Rank change year-on-year - - +13
Contract jobs requiring a 2nd Line Support 3 0 7
As % of all contract jobs advertised in Wales 0.84% - 1.45%
As % of the Job Titles category 0.95% - 1.53%
Number of daily rates quoted 3 0 5
10th Percentile £168 - -
25th Percentile £182 - £133
Median daily rate (50th Percentile) £205 - £145
Median % change year-on-year - - -17.14%
75th Percentile £271 - £220
90th Percentile £311 - £222
UK median daily rate £206 £200 £200
% change year-on-year +3.13% - -2.44%

All Contract IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Wales with a recognized job title 315 380 457
% of contract IT jobs with a recognized job title 88.48% 90.69% 94.42%
Number of daily rates quoted 221 220 339
10th Percentile £190 £136 £169
25th Percentile £266 £209 £273
Median daily rate (50th Percentile) £400 £431 £450
Median % change year-on-year -7.25% -4.17% -10.00%
75th Percentile £488 £550 £575
90th Percentile £645 £619 £650
UK median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% -3.64%
Number of hourly rates quoted 29 54 28
10th Percentile £13.08 £15.48 £15.78
25th Percentile £17.30 £20.12 £16.98
Median hourly rate £20.50 £27.00 £23.21
Median % change year-on-year -24.07% +16.34% +44.55%
75th Percentile £21.50 £48.44 £39.69
90th Percentile £25.73 £53.38 £53.33
UK median hourly rate £25.15 £43.00 £44.50
% change year-on-year -41.51% -3.37% +71.15%

2nd Line Support
Job Vacancy Trend in Wales

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for 2nd Line Support in Wales

2nd Line Support
Daily Rate Trend in Wales

Contractor daily rate distribution trend for 2nd Line Support job vacancies in Wales.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in Wales

2nd Line Support
Daily Rate Histogram in Wales

Daily rate distribution for jobs citing 2nd Line Support in Wales over the 6 months to 18 September 2025.

Daily rate histogram for 2nd Line Support in Wales

2nd Line Support
Hourly Rate Trend in Wales

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in Wales.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in Wales

2nd Line Support
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Wales region over the 6 months to 18 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North Wales - 2 £186 -
South Wales - 1 £325 -
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 18 September 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Wales region featuring 2nd Line Support in the job title.

1 2 (66.67%) Wi-Fi
1 2 (66.67%) Manufacturing
1 2 (66.67%) Migration
1 2 (66.67%) SC Cleared
1 2 (66.67%) Security Cleared
1 2 (66.67%) Public Sector
2 1 (33.33%) Social Skills
2 1 (33.33%) Infrastructure Maintenance
2 1 (33.33%) Renewable Energy
2 1 (33.33%) Network Architecture
2 1 (33.33%) Change Control
2 1 (33.33%) Enterprise Software
2 1 (33.33%) ServiceNow
2 1 (33.33%) Windows 10
2 1 (33.33%) Android
2 1 (33.33%) Mac OS
2 1 (33.33%) Programme Management
2 1 (33.33%) Workflow Management
2 1 (33.33%) Marketing
2 1 (33.33%) Degree
2 1 (33.33%) Life Science
2 1 (33.33%) Remedy ITSM
2 1 (33.33%) Digital Marketing
2 1 (33.33%) Electronics
2 1 (33.33%) Telecoms
2 1 (33.33%) Workflow
2 1 (33.33%) Finance
2 1 (33.33%) Service Management
2 1 (33.33%) ITSM
2 1 (33.33%) Microsoft Office

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (33.33%) Microsoft Office
Business Applications
1 1 (33.33%) Remedy ITSM
Communications & Networking
1 2 (66.67%) Wi-Fi
2 1 (33.33%) LAN
2 1 (33.33%) VoIP
2 1 (33.33%) WAN
General
1 2 (66.67%) Manufacturing
1 2 (66.67%) Public Sector
2 1 (33.33%) Electronics
2 1 (33.33%) Finance
2 1 (33.33%) Marketing
2 1 (33.33%) Social Skills
2 1 (33.33%) Telecoms
Miscellaneous
1 1 (33.33%) Enterprise Software
1 1 (33.33%) Life Science
1 1 (33.33%) Renewable Energy
Operating Systems
1 1 (33.33%) Android
1 1 (33.33%) Mac OS
1 1 (33.33%) Windows
1 1 (33.33%) Windows 10
Processes & Methodologies
1 2 (66.67%) Migration
2 1 (33.33%) Business Intelligence
2 1 (33.33%) Change Control
2 1 (33.33%) Digital Marketing
2 1 (33.33%) Infrastructure Maintenance
2 1 (33.33%) ITSM
2 1 (33.33%) Network Architecture
2 1 (33.33%) Programme Management
2 1 (33.33%) Service Management
2 1 (33.33%) Workflow
2 1 (33.33%) Workflow Management
Qualifications
1 2 (66.67%) SC Cleared
1 2 (66.67%) Security Cleared
2 1 (33.33%) Degree
Quality Assurance & Compliance
1 1 (33.33%) SLA
Vendors
1 1 (33.33%) Remedy
1 1 (33.33%) SAP
1 1 (33.33%) ServiceNow